Testimonials

I write this e-mail with great pleasure to say THANK YOU! I can't believe how easy you made this process. At first I thought this would be at bit of a pain to do but your people, especially Elmer made it all go smoothly.The Model looks great and I couldn't be more pleased. You folks did an outstanding job

Please pass my thanks on to everyone.

Regards,
Darryl Riggs

Thanks for all your hard work and patience during the construction of my model. I know gathering the data for this model was a bit tougher than the last, but your team found everything we needed to create the perfect replica. This is the second custom model that I've ordered from you and both have been perfect. I've had models made by other companies but none as nice as yours. Keep up the great work!

Sincerely,
Lawrence Paulson

Dear FDM,

I am very impressed with Skyraider model that you made for me and I want to thank you for doing a fabulous job. You should be proud of the product and service that you provided. These days service such as you offer is hard to find. The process couldn't have gone any smoother or been any easier.

Of all the Mahogany models I have seen this is by far the best one yet. I can't wait to show it to more of my mates and relive the commodore that we shared at a very crucial point in our lives. Some of the pilots that came in today saw the model and were amazed at the level of detail.

Again I want to Thank You for a job well done and let you know that today you brought a big smile to my face and a tear to my eye at the same time.

Thank you.
Allen Dawson

Dear Elmer,

I Just wanted to let you know that I received my model today via UPS. It was in great shape, the detail was fantastic and I could not be happier.

I would like to thank you and all involved for your attention to detail, staying in touch, and for giving me a chance to re-live some of my glory days. I'm one very happy customer and I will certainly tell my fellow aviators and friends about the fine service your company provides.

Regards,
Bill Thompson

Good Morning Hank!

I just want to personally thank you and your staff for making such a beautiful model. It was a birthday gift and my husband was extremely surprised and amazed with all the little details you have included. It has truly been a pleasure to work with you and your staff during this entire process. I have been very impressed with Factory Direct Models. The quality and craftsmanship of the model is absolutely wonderful. Thank you for making this a birthday one he will remember.

Again, thanks and praise to you and to all who helped in the making of this model!

Sincerely,
Sandra Stratford

Dear Tyrone,

I am fortunate enough to have purchased one of your models for myself to display at my home. After receiving your model, it was remarkable how detailed and thorough of a replica your company created of our Cheyenne III.

During this same time, I won a contest whereby a model of the Cheyenne was sent to me from one of your competitors. Between the two, there is absolutely no comparison. Your model is superior in every way.

Thank you for your efforts on my model and for your great customer service.

Ron C. McCallum

Gentlemen:

I could not have been happier with the models I received from FDM. I placed my order at the AOPA convention in San Jose in November, and the models were delivered before Christmas! I have had many models of my airplanes over the last thirty years of flying, but never any better than the two you made of my Citation Mustang and Turbo 182 Skylane. I've never been sent photos for approval before. Hank Morrison in the Philippines was terrific! He called several times to make sure the scaling was what I wanted. You guys are far and away the very best in the business!

Joe Peters
Citation Mustang
Turbo Skylane

Mike,

We really appreciate the quality of workmanship and service provided by your teams at FDM. All four of our aircraft models exceeded every expectation for quality, detail and delivery on time. It is hard to find a company with employees working together for such high quality and continued customer satisfaction improvement. Your follow up through customer satisfaction inquiries is just another proof of your team commitment.

Congratulations for another job well done.

Roy Dugan
CFO/Director of IT & Purchasing, MIS
Aulick Leasing Corporation

Dealing with Hank Morrison was a joy and his expertise is priceless! Since this was a surprise Christmas gift for my husband, he helped me with the details and offered suggestions to make this the most memorable gift ever! Thank you so very much Hank!

The following are my husband's comments:

The quality to craftsmanship and attention to detail is truly remarkable! It was quite the surprise to open this gift and see our very own airplane. It's just like looking at the real thing. You should be so proud of your product and the employees who represent your company.

The only suggestion he could make to improve your product would be to add Av Gas. :o)

Thanks again for a job well done and we'll definitely recommend you to everyone we know!

Sincerely,
Catherine & Ed Grimes

I am more than satisfied with both the excellent customer service (especially the outstanding two-way communication) and with the quality of the model you created for me. Once you shipped it, I was able to track the package and knew exactly when it would show up on my doorstep. And the way it was packaged was more than sufficient to keep both the airplane and the stand from being damaged. The model is beautiful.

I would gladly recommend your service to another person. Thank you once again for a job well done.

Barbara A. McClurkin
Norman, OK

Mike,

We are 110% happy with all of our models. The response from the clients that we sent models too was overwhelmingly positive. This is some of the best advertising money we have spent.

Dealing with Hank could not have been a better experience. The whole process was as professional as I have seen from any company. We intend to make this part of our advertising budget in 09.

Thank you!

Richard L. Fleischer
AvQuest Insurance Service

Mike,

Everything about this transaction has been first class. I ordered the model at the AOPA convention in San Jose, and the gentleman who took the order was most helpful. Thereafter the communications to me were clear and understandable. I sent in a number of detailed photographs of custom paint work, and I have been amazed at how well these details were accomplished on the model. The photographs sent to me for approval were extremely helpful. I sent those photos to my partner in this aircraft, and to the U.S.Sales representative for Skylark. They were very impressed, and if there is a substantial discount for a duplicate, I would consider ordering another one - even two. I have already recommended your services to a fair number of my aviation friends.

This is the finest and most accurate model I have ever seen, yet alone owned. Thank you for the excellent work, and for your follow-ups.

Bennett Bibel

We absolutely LOVED our model. I had it made for my husband for Xmas and I have never made him so speechless with a gift. When a guy has just about everything, including an airplane, finding the right gift can be difficult. But the model was priceless. He has nothing but good feedback. I appreciated the email correspondence, it was easy. I liked getting the pictures before getting it. I think your customer service was great. The shipping was good and it arrived when you said and all in one piece. Thanks for the great workmanship and making our holiday wonderful.

Lisa McLauchlan
N574JD Seneca V

Mike, thank you for the exceptional work on my model. It was the plane in which I learned to fly, and the one that took us on our first flying adventures. Each time I walk by it, I have fond memories. I have given my wife photos of our other planes and hope to get models of them some day. The detail is incredible, and the paint scheme matches perfectly.

John Awalt

I wanted to send a personal note to compliment your customer service staff. My family, along with many others are stationed out in Guam and we are preparing for the annual Submarine Birthday Ball. With only three weeks of prep time, the spouse association was tasked with creating a centerpeice giving tribute to the SS Barb.

We found your website and called the phone number and were put in contact with Mike. He, along with everyone else we have spoken to or handled our order, were fantastic. All of our questions were answered and the submarine arrived here, in the middle of the pacific ocean, in perfect condition in only 5 days after payment was made (notice I didn't say business days...). We, the Family Readiness Group, are so pleased with your product and happy that we were able to do business with you. Because of your company and your dedicated employees, we will be able to show case a wonderful centerpiece that the ship's crew will be able to be proud of!

Thank you very much.

Yours truly,
Tzippora Steele

Mike,

I can not tell you how happy I am with this model and your service. The model arrived in only a few days and in perfect condition. It was well packed in custom cut foam.

Now to the model itself, this is no ordinary mass produced product. It is a very high quality and detailed model with accuracy only a carefully researched custom model builder could have produced.

During 1967-1969 I was assigned to the 552nd Wing at Korat Royal Thai Air Force Base, Thailand. We flew these aircraft for MIG hunting, surveillance etc. I know this aircraft. This particular model bears the tail number 53-0555. I actually maintained that aircraft. Not just one like it, BUT IT. The detail is astounding. The paint color is perfect, as if you had a bucket of govt. paint. The de-icer boots are correctly placed and painted black where they should be. The tail number is correct. This one is actually a historically significant one. The aircraft displays the Air Force "Outstanding Unit Citation" ribbon. The model also has the correct windows/doors and front wheel well markings.

Please use my comments anywhere you like. I am very fortunate to have found this model, through Providence, over the others available.

A Proud owner,
Bill Donovan

Hello Mike:

The Martin model arrived on friday while I was at work. I am very impressed. I have to say I was somewhat sceptical of a wood model based upon some samples I have seen from other suppliers. Your listing photos looked like the model was a reasonably good rendition of the plane type that I had flown on many years ago. The model exceeded my expectations in every way. I could go on and on but you get the idea.

I will be looking to see if you offer the TWA Connie again. If I can afford it I will get one.

Many thanks,
Mike Haywood ( wpmike )

Hi Mike, just a quick note to let you know that the MiG Kill display has been installed in RR 6 and was 'dedicated' as part of a Navy Fighter Weapons School (TOPGUN) 40th anniversary event on the MIDWAY (see attached article). The VF-21 / VF-161 F-4 models are perfect. I'll forward some digital photos of the display for your file as soon as I load them on my computer.

This entire transaction has been exceptional in terms of service, attention to detail, timing and quality of product. I am anxious to place our next order and, more importantly, established a preferred vendor, strategic relationship between the PPA and Factory Direct Models.

Mike, it has been particularly gratifying to work with you on this 'first' order…I look forward to all of our future business.

Jim Laing

Mike,

I worked in the ER Friday, Saturday and Sunday (12 hour shifts) so I didn't get a chance to open my Inchon model box until last night. It is awesome! You were absolutely right--I am perfectly satisfied with this model and very pleased with the value received. The packaging was unbelievable---for something so fragile, it all arrived in excellent condition (very creative packaging!). I am now preparing to take pictures of it to send along to my Marine Corps buddies, including Col. Gilman, who served with me aboard the Inchon. Trust me when I tell you it will be treasured the rest of my life. Please extend my thanks again to the craftsman who built her. He is a talented person.

You've been terrific to work with. I couldn't have found a better company to make me this memory of days long gone but always remembered.

Jim Hill
Former Captain
U. S. Marine Corps
1970-78
(Active Duty 1970-74)

Facotry Direct Models
Hank, Mike, Jim, Mericar:

I just received the long awaited finished model of my Falcon 900EX.

After being in this business for over thirty years my expectations are seldom met and virtually never exceeded. Well, this model definitely exceeded my expectations in every possible way. The attention to detail, color matching, paint scheme and workmanship are the best I have ever seen. The model is an exact replica of the real one right down to the blade antennaes and pitot tubes.

In addition everything happened just as you said it would. It was built, shipped and arrived on the schedule you gave me in the begining.

Your work and business ethics are to be commended. A lot of companies could benefit by using your business model.

I will be ordering more models in the very near future.

Thanks for a great product!!!

Bill Davis