Testimonials

The model landed safely at my home the other day. I am absolutely delighted with it in every way. You and your people have managed to duplicate the colors and paint scheme perfectly. Well done! It has taken pride of place alongside the other models I own, although this one by a mile is the best of the bunch.

It's so nice that I now have to go down to the hangar and pull out the real one, wash it, then polish it so that it looks as good as the model!

Regards,
Ian Fleming

Thank you so much, both models are fantastic. My biggest surprise was the actual pitot tubes. Nice touch! I will most certainly recommend your models to others. The detail definitely exceeded my expectations. Keep up the good work.

Again thank you,
Brian R. Barber
Chief Pilot

The model looks like it belongs in a museum. Largely due to the way you have openly communicated with me during the entire process. I have sent out your information via email throughout Pentagon as well as to friends stationed in Iraq and Afghanistan. I will continue to pass your information to others so that your efforts and the artist's works are acknowledged.

Thanks much,
Jay Williams

I must tell you that I am very impressed with the customer service I received from the start, and look forward to doing business with you again in the near future. The model was a gift for a client and he was surprised and shocked when it arrived at his office. The model is a work of art and I now have a client for life. I will be using your models as gifts from now on. Expect to hear from me often.

Samuel Fischer

Mike,

I wanted to pass on the compliments I have received regarding the 182 model with the Civil Air Patrol paint scheme. It was given away as a gift to a retiree and he received several inquiries about who made the model. I was very pleased and passed your information on to everyone who asked.

Thank you,
Melissa Buche
Cessna Aircraft Company

It looks absolutely PERFECT! I don't know how you were able to create such a perfect model. I never imagined it would be this detailed. Many thanks for a fine job. I can hardly wait show it off to everyone. Nobody will ever believe that this was hand made. The pictures in your brochure don't do you models justice. They are far better in person. I am truly amazed. What can I say except thank you?

Regards,
William Peterson

I write this e-mail with great pleasure to say THANK YOU! I can't believe how easy you made this process. At first I thought this would be at bit of a pain to do but your people, especially Elmer made it all go smoothly.The Model looks great and I couldn't be more pleased. You folks did an outstanding job

Please pass my thanks on to everyone.

Regards,
Darryl Riggs

Thanks for all your hard work and patience during the construction of my model. I know gathering the data for this model was a bit tougher than the last, but your team found everything we needed to create the perfect replica. This is the second custom model that I've ordered from you and both have been perfect. I've had models made by other companies but none as nice as yours. Keep up the great work!

Sincerely,
Lawrence Paulson

Dear FDM,

I am very impressed with Skyraider model that you made for me and I want to thank you for doing a fabulous job. You should be proud of the product and service that you provided. These days service such as you offer is hard to find. The process couldn't have gone any smoother or been any easier.

Of all the Mahogany models I have seen this is by far the best one yet. I can't wait to show it to more of my mates and relive the commodore that we shared at a very crucial point in our lives. Some of the pilots that came in today saw the model and were amazed at the level of detail.

Again I want to Thank You for a job well done and let you know that today you brought a big smile to my face and a tear to my eye at the same time.

Thank you.
Allen Dawson

Dear Elmer,

I Just wanted to let you know that I received my model today via UPS. It was in great shape, the detail was fantastic and I could not be happier.

I would like to thank you and all involved for your attention to detail, staying in touch, and for giving me a chance to re-live some of my glory days. I'm one very happy customer and I will certainly tell my fellow aviators and friends about the fine service your company provides.

Regards,
Bill Thompson

Good Morning Hank!

I just want to personally thank you and your staff for making such a beautiful model. It was a birthday gift and my husband was extremely surprised and amazed with all the little details you have included. It has truly been a pleasure to work with you and your staff during this entire process. I have been very impressed with Factory Direct Models. The quality and craftsmanship of the model is absolutely wonderful. Thank you for making this a birthday one he will remember.

Again, thanks and praise to you and to all who helped in the making of this model!

Sincerely,
Sandra Stratford

Dear Tyrone,

I am fortunate enough to have purchased one of your models for myself to display at my home. After receiving your model, it was remarkable how detailed and thorough of a replica your company created of our Cheyenne III.

During this same time, I won a contest whereby a model of the Cheyenne was sent to me from one of your competitors. Between the two, there is absolutely no comparison. Your model is superior in every way.

Thank you for your efforts on my model and for your great customer service.

Ron C. McCallum

Gentlemen:

I could not have been happier with the models I received from FDM. I placed my order at the AOPA convention in San Jose in November, and the models were delivered before Christmas! I have had many models of my airplanes over the last thirty years of flying, but never any better than the two you made of my Citation Mustang and Turbo 182 Skylane. I've never been sent photos for approval before. Hank Morrison in the Philippines was terrific! He called several times to make sure the scaling was what I wanted. You guys are far and away the very best in the business!

Joe Peters
Citation Mustang
Turbo Skylane

Mike,

We really appreciate the quality of workmanship and service provided by your teams at FDM. All four of our aircraft models exceeded every expectation for quality, detail and delivery on time. It is hard to find a company with employees working together for such high quality and continued customer satisfaction improvement. Your follow up through customer satisfaction inquiries is just another proof of your team commitment.

Congratulations for another job well done.

Roy Dugan
CFO/Director of IT & Purchasing, MIS
Aulick Leasing Corporation

Dealing with Hank Morrison was a joy and his expertise is priceless! Since this was a surprise Christmas gift for my husband, he helped me with the details and offered suggestions to make this the most memorable gift ever! Thank you so very much Hank!

The following are my husband's comments:

The quality to craftsmanship and attention to detail is truly remarkable! It was quite the surprise to open this gift and see our very own airplane. It's just like looking at the real thing. You should be so proud of your product and the employees who represent your company.

The only suggestion he could make to improve your product would be to add Av Gas. :o)

Thanks again for a job well done and we'll definitely recommend you to everyone we know!

Sincerely,
Catherine & Ed Grimes

I am more than satisfied with both the excellent customer service (especially the outstanding two-way communication) and with the quality of the model you created for me. Once you shipped it, I was able to track the package and knew exactly when it would show up on my doorstep. And the way it was packaged was more than sufficient to keep both the airplane and the stand from being damaged. The model is beautiful.

I would gladly recommend your service to another person. Thank you once again for a job well done.

Barbara A. McClurkin
Norman, OK

Mike,

We are 110% happy with all of our models. The response from the clients that we sent models too was overwhelmingly positive. This is some of the best advertising money we have spent.

Dealing with Hank could not have been a better experience. The whole process was as professional as I have seen from any company. We intend to make this part of our advertising budget in 09.

Thank you!

Richard L. Fleischer
AvQuest Insurance Service

Mike,

Everything about this transaction has been first class. I ordered the model at the AOPA convention in San Jose, and the gentleman who took the order was most helpful. Thereafter the communications to me were clear and understandable. I sent in a number of detailed photographs of custom paint work, and I have been amazed at how well these details were accomplished on the model. The photographs sent to me for approval were extremely helpful. I sent those photos to my partner in this aircraft, and to the U.S.Sales representative for Skylark. They were very impressed, and if there is a substantial discount for a duplicate, I would consider ordering another one - even two. I have already recommended your services to a fair number of my aviation friends.

This is the finest and most accurate model I have ever seen, yet alone owned. Thank you for the excellent work, and for your follow-ups.

Bennett Bibel

We absolutely LOVED our model. I had it made for my husband for Xmas and I have never made him so speechless with a gift. When a guy has just about everything, including an airplane, finding the right gift can be difficult. But the model was priceless. He has nothing but good feedback. I appreciated the email correspondence, it was easy. I liked getting the pictures before getting it. I think your customer service was great. The shipping was good and it arrived when you said and all in one piece. Thanks for the great workmanship and making our holiday wonderful.

Lisa McLauchlan
N574JD Seneca V

Mike, thank you for the exceptional work on my model. It was the plane in which I learned to fly, and the one that took us on our first flying adventures. Each time I walk by it, I have fond memories. I have given my wife photos of our other planes and hope to get models of them some day. The detail is incredible, and the paint scheme matches perfectly.

John Awalt