866.580.8727 +1 602.748.4565
(866) 580-8727 +1 602-635-4646
PHX/Mesa Gateway Airport


We’d like to thank everyone for their kind words and heartwarming stories. We have posted a few stories and comments here for all to enjoy. Keep sending them, although we can’t post them all here, we will find a place on our website to share your incredible stories with everyone.

Robert Harwo

Listen to What Mr. Robert Harwo had to say about his FDM® Custom Made Model Airplane

Keith Fritz

Listen to What Mr. Keith Fritz had to say about his FDM® Custom Made Model Airplane

Just got the model of the arrow and want to thank you it  was well done  and Could Not be more pleased thank you again Don Farrell

Hi Jason,

The model is gorgeous and my brother was extremely happy with it! Thanks for your commitment to quality and customer satisfaction!


Hy FDM, i got my Skyvan today, i only can say, WOOOW, you did an unbelievable job, reeally great, thank you.

Greets Andre 🙂

Dear Elmer,

I received the a321 model and it looks fantastic!!!

Thank you very much!

Kind regards

Robert Westra

Dear Customer support.

We just received our model. It is beautiful and everything we expected!

Thank you very much.

We will order another model for our other plane.

Great job...!!


Hi Mandi

My model of B52D 55-011 arrived here in PERFECT condition at home today after its 12000 mile “LAST FLIGHT” It was well worth the wait I am VERY happy with its looks and craftsmanship

If you wish to use the photos you took in your advertising, YOU have my permission and blessing.

Thank you again

Dennis Thibodeau

Dear Team FDM:

I received the model AeroVodochody L-39 Breitling #7 last Thursday and gave it to my boss the next day. He had anxiously been awaiting its arrival since he learned it was his 2018 Boss's Day gift. Being a pilot himself, he was really impressed as to the care, accuracy and thoroughness the model was given. I was pleasantly surprised as to its size. The one I had seen in Santa Fe, NM was in a shop window next to a display of Breitling watches and was approximately 5" x 7", so I was expecting a tiny, little model. The one received was just about life-size! It's totally cool!

Thank you everyone for all your help. Everyone I dealt with was extremely professional.

Leslie Basha

Hi Mike.

Just a quick thank you to you and your team for providing an amazing product, start to finish. Lauren was wonderfully helpful keeping me very well informed as did Elmer, Areane, and Danica. Just a fantastic overall customer service experience.

The models, as my crew put it, are perfect. The detail, size, the stand, the presentation case all exactly what I wanted and hoped for. One of my pilots said it was the "nicest gift he has ever been given."

Thanks so much to you and your team for such a great overall experience.


Customer Aviation Manager/Captain


The E-4B model was delivered yesterday. It is absolutely beautiful! Thank you again for the outstanding product and customer service.

Shawn Gander

Dear sir, madam,

Today I received the model of my Bölkow 207.
I am truly impressed by the way it is made and is a real copy of my aircraft!! Worth every penny, so thank you very much. In case I will buy myself another aircraft sometime I will definitely knock on your door again.

Thank you very much for the professional way of doing business and best regards,

Robert van Diemen

Hello Jason,

I received the Aztec model a few days ago. WOW!
I have several models, a CL604, CE650, BE58, & a C172, all from different makers. FDM beats all the others hands down.
It is absolutely beautiful inside and out.

Thank you very much for a job well done.

Hayward D. Evans

And ladies and gentlemen:  You MAKE Factory Direct Models the strong vendor that you are by building your models ONE MODEL AT A TIME!  I am in awe of the character and performance that you all contribute to your clientele.  And I am very pleased to be one of your customers!  Thanks again!!

Hello Lauren

Just to let you all know that our model DAZO has arrived safely, please let all involved know and a special thank you to all, my husband is absolutely over the moon with it.

Penny Weller

Hey guys,

I just wanted to say how much I love the model! You did a fantastic job.

Thank you!!

Happy, Happy, Happy, My F-104 model just arrived and it is fantastic. Thank you again and again. I displayed it flying formation on my favorite commercial aircraft the Lockheed L-1011 which I flew for Delta Air Lines.


Dear Jason,

We spoke earlier this week about the delivery of my order. I am glad to report that it arrived today and that I am delighted with the product. i shall certainly recommend your company to my friends who own airplanes.

Best wishes,
David Rebbitt

Received the model today. What a GREAT job you did! It's just beautiful and I couldn't be happier with it.

I am just astonished at all the tiny details you included, and the accuracy of the model. It is better than I could have hoped!

Please pass my thanks for a gorgeous job along to the craftsmen involved in the production of this model.

Thank you so much!
Dave White


I just wanted to send you my sincere “Thank You” to all on the two models I received of the King Air F90 (N90TP) and the Cessna 182 (N3325R). The models are spectacular and absolutely perfect recreations of my aircraft. I can’t thank you enough for your attention to detail. Absolutely stunning.!!!!!

Thank you again for your time and your ability to do what you do.

Cheers to all.!!!!
John Dresick

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